When you’ve decided to pursue a career with MGM MIRAGE®, you’re in great company. After all, seventy thousand exceptional employees must know something. What they know is that MGM MIRAGE and its hotels and casinos are great places to work, they care about their employees and value diversity. MGM MIRAGE is a place where people love what they do and truly respect the people they work with.

To apply for this position please follow the link below:

https://www.hrapply.com/mgmmirage/AppJobView.jsp?link=113750&page=AppJobList.jsp&op=reset

DESCRIPTION:

The UTILITY PORTER – HOTEL32 will provide AAA 5-Diamond / Mobil 5-Star service to all Hotel and Casino Guests who will be occupying suites and guest rooms at HOTEL32. The UTILITY PORTER will be responsible to deliver and retrieve hotel amenities from all hotel guest rooms, including but not limited to, deep cleaning guest rooms and suites, corridors, linen lockers, while providing excellent service consistent with the property’s core service standards and brand attributes. The UTILITY PORTER will possess the ability to handle multiple activities while maintaining a professional composure with a positive and upbeat attitude. Additionally, the UTILITY PORTER will ensure each and every hotel guest is fully satisfied with their suite or guest room and be available to handle guest concerns with professionalism and care.

Specific Job Functions:

Delivers and retrieves hotel amenities to guest rooms and suites in an expedient and courteous manner

Assists Housekeeping staff by delivering and removing linens from all assigned guest rooms

Properly cleans carpet, upholstery, glass table tops, and windows as directed in hallways, guest rooms, restrooms or storage areas

Cleans and details all corridors and guest areas, storage areas and housekeeping lockers, landing areas/stairwells as requested. High dusting when applicable and requested

Works with bonnet machine, extraction, and furniture cleaning machine (CFR) to clean and maintain furniture, guest rooms, corridors, and other areas as assigned

Removes and delivers furniture inside the guest rooms per guest request and/or for cleaning or repair

Responds and cleans flooded rooms and assists in bio hazard clean up when necessary

Conducts proper room checks to determine room status and notifies supervisor of status

Notifies Executive Housekeeper or Supervisor immediately of any maintenance, housekeeping, or other existing problems or issues in the suites, guest rooms, or floor in general that would present a guest service issue

Supports the room inspection program designed for Guest Room Attendants, Floor Supervisors, Asst. Housekeeper, and Executive Housekeeper

Provides excellent service consistent with property’s core standards as well as standards established exclusively for HOTEL32

Proactively answers phones, greets, interacts, and assists guests in a professional manner to foster positive and lasting relationships

Proactively seeks to anticipate guests’ needs with a refined level of care and concern ensuring guest satisfaction and follow up

Promotes the property outlets and activities and assists guests in securing reservations as it pertains to entertainment, dining, shows, night clubs, table reservations, golf reservations, limo services, spa services, tours, and other services as requested by the hotel guest and management

Knowledgeable and familiar with all hotel services/features/amenities

Practices teamwork, creates a harmonious work environment, and greets fellow employees with courtesy and respect

Takes full ownership of guest concerns/complaints; resolves issues immediately and follows up to ensure guest satisfaction. Involves management in order to follow up in all situations

Communicates with all departments, including but not limited to, Guest Relations Specialist, Culinary staff, Housekeeping, Engineering, PBX, Valet, Bell Desk, Room Service, Casino Ops, and VIP Services, in order to fulfill and address any issues or needs requested by the hotel guest or management

Executes all requests made by Guest Relations Specialist, Casino Hosts, Management and Executives

Participate in Corporate Diversity Commitment

Performs other job related duties as assigned

JOB REQUIREMENTS:

Required:

Minimum 6 months of general cleaning experience at an AAA 4 or 5 Diamond Luxury Resort

Minimum 6 months of experience with maintenance on various floor surfaces using related cleaning, buffing and extraction methods and equipment

Familiarity with upholstery cleaning machine, wet vacuum and vacuums

Knowledge of cleaning equipment, supplies, and chemicals

Working knowledge of specialized Housekeeping services for the most distinguished guest

Positive and upbeat attitude, self-motivated and energetic

Professional appearance and demeanor; groomed in a manner consistent with departmental grooming standards

Multi-task in various situations while maintaining exceptional attention to detail

Confidentiality of guest information and pertinent hotel data at all times.

Excellent communication skills: ability to read, write, speak, and comprehend the English language; follow written and/or verbal instructions, provide clear direction/instruction/guidance, and to communicate with other employees, staff, and management

Understands all hotel policies and procedures including the General Rules of Conduct in the Employee Handbook/Departmental Handbook, Health and Safety Regulations, Attendance Policies, updated MGM/MIRAGE policies and procedures, and the guidelines of the Collective Bargaining Agreement

Flexible in working various shifts and hours

High school diploma or similar vocational education and any combination of training or experience that provides the required knowledge, skills, and abilities associated with this position.

Ability to walk, stand, move, and work throughout hotel/office area and property including walking up to 3 miles or more and climbing stairs

Transport supplies, including but not limited to, vacuums, bonnet machine, polishers, extraction machinery, upholstery machine, (up 150lbs to 250lbs), brushes and rags daily; use correct chemicals for designed surfaces according to OSHA and hotel guidelines

Be able to push/pull a fully loaded Housekeeping cart (up to 150lbs. to 200lbs.) on carpet

Able to clean floors and items at floor level; tolerate presence and/or use of chemicals; cleaners and solvents

Able to clean up and reach to heights of up to nine (9) feet off the floor

Ability to communicate directly, telephonically/electronically and by transcription with guests, general public, management, and staff

Responsible for adherence to health, fire and safety regulations, identify potential safety hazards and report such to Security and Management

Provides instruction and/or guidance for guest/employee safety evacuation/emergency situations

Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other staff members

Preferred:

Fluency in another language along with awareness of non-American customs and cultures

Experience in a large casino/hotel environment

View on craigslist