When you’ve decided to pursue a career with MGM MIRAGE®, you’re in great company. After all, seventy thousand exceptional employees must know something. What they know is that MGM MIRAGE and its hotels and casinos are great places to work, they care about their employees and value diversity. MGM MIRAGE is a place where people love what they do and truly respect the people they work with.

To apply for this position please follow the link below:

https://www.hrapply.com/mgmmirage/AppJobView.jsp?link=113625&page=AppJobList.jsp&op=reset

JOB DESCRIPTION:

The HOUSEKEEPING SUPERVISOR will provide AAA 5-Diamond / Mobil 5-Star service to all hotel and casino guests who will be occupying suites and guest rooms at HOTEL32. Qualified candidates will be responsible to the manage, organize, and assign all the necessary activities relating to the efficient and orderly cleaning and servicing of assigned suites, guest rooms, guest corridors, linen lockers, and other areas as requested by the Executive Housekeeper; including but not limited to, providing excellent service consistent with the with property’s core service standards and brand attributes. The HOUSEKEEPING SUPERVISOR will possess the ability to handle multiple activities while maintaining a professional composure with a positive and upbeat personality. Additionally, the HOUSEKEEPING SUPERVISOR will ensure each and every hotel guest is fully satisfied with their suite and guest room and be available to handle guest concerns with professionalism and care.

Specific Job Functions:

Supervises the staff of all assigned floors and ensures all rooms and work areas are cleaned, serviced, and maintained within established standards

Ensures all staff members adhere to the Housekeeping Policies and Procedures

Supports, manages, and performs the room inspection program designed for Guest Room Attendants, Floor Supervisors, Asst. Housekeeper, and Executive Housekeeper

Manages and arranges cleaning for turndown services and delivers and places turndown amenities in suites and guest rooms when appropriate.

Issues and retrieves all master keys, beepers, and two-way radios/devices at the beginning and at the end of each shift

Completes daily worksheets accurately and in a timely manner

Evaluates staffing levels in accordance with business demand, providing recommendations for adjustments while keeping departmental policy and FTE requirements

Instruct/train employees and new hires on Housekeeping standards; product usage in accordance with OSHA rights to know standards

Analyzes data and reports generated by the property and company to ensure proper execution of services and amenities

Conducts proper room check to determine room status and communicates with proper departments, management, and personnel of status

Monitors, documents, and notifies the Executive Housekeeper and/or other departments of any problems with the suites, guest rooms, or floor in general that may impact or jeopardize the achievement of current or future guest satisfaction or departmental objectives

Responds to and resolves guest and/or employee concerns in a timely and professional manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential issue and difficulties. Involves notifies management in order to follow up in all situations

Proactively answers phones, greets, interacts, and assists guests in a professional manner to foster positive and lasting relationships

Knowledgeable and familiar with all hotel services/features/amenities

Practices teamwork, creates a harmonious work environment, and greets fellow employees with courtesy and respect

Communicates and diligently works with all departments, including but not limited to Guest Relations Specialist , Culinary staff, Housekeeping, Engineering, PBX, Valet, Bell Desk, Room Service, Casino Ops, and VIP Services, in order to fulfill and address any issues or needs requested by the hotel guest or management

Executes all requests made by Guest Relations Specialist, Casino Hosts, Management and Executives

Participate in Corporate Diversity Commitment

Performs other job related duties as assigned.

JOB REQUIREMENTS:

Required:

Minimum of 2 years previous housekeeping management experience at an AAA or Mobil 4 or 5 Diamond/Star Luxury Resort

Strong leadership qualities that are result oriented

Experience managing a work force of over 20 employees

Knowledge of cleaning equipment, supplies, and chemicals

Working knowledge of specialized housekeeping services for the most distinguished guest

Positive and upbeat attitude, self motivated and energetic

Professional appearance and demeanor; groomed in a manner consistent with departmental grooming standards

Multi-task in various situations while maintaining exceptional attention to detail with excellent organizational skills

Confidentiality of guest information and pertinent hotel data at all times

Excellent communication skills; ability to read, write, speak, and comprehend the English language; follow written and/or verbal instructions, provide clear direction/instruction/guidance, and to communicate with other employees, staff, and management

Understands all hotel policies and procedures including the General Rules of Conduct in the Employee Handbook/Departmental Handbook, Health and Safety Regulations, Attendance Policies, updated current MGM/MIRAGE policies and procedures and the guidelines of the Collective Bargaining Agreement

Flexible in working various shifts and hours

High school diploma or similar vocational education and any combination of training or experience that provides the required knowledge, skills, and abilities associated with this position.

Ability to walk, stand, move, and work throughout hotel/office area and property including walking up to 2 miles or more and climbing stairs

Ability to push/pull a fully loaded Housekeeping cart (up to 150 lbs. to 200lbs.) on carpet

Ability to clean floors and items at floor level; tolerate presence of and use of chemicals; cleaners and solvents

Transport caddie containing supplies, brushes and rags daily; use correct chemicals for designed surfaces according to OSHA and hotel guidelines

Ability to communicate directly, telephonically/electronically and by transcription with guests, general public, management, and staff

Ability to maintain a neat, clean, and well-groomed appearance (please see Monte Carlo Appearance guidelines as well as Departmental Guidelines)

Responsible for adherence to health, fire and safety regulations, identify potential safety hazards and report such to Security and Management

Provides instruction and/or guidance for guest/employee safety evacuation/emergency situations

Responsible for adherence to health, fire and safety regulations, identify potential safety hazards and report such to Security and Management

Provides instruction and/or guidance for guest/employee safety evacuation/emergency situations.

Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other staff members

Preferred:

Fluency in another language along with awareness of non-American customs and cultures.

Five or more years of experience in a similar luxury hotel/casino environment

Ability to: Analyze department budgets, overtime reports, and financial reports, develop and present departmental action plans, create and balance departmental budgets, understands process development

Proficient in Microsoft applications, Excel, Word, Outlook, and HOTSOS

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