GUEST SERVICES MANAGER

Major Responsibilities:

* Supports general resort operations by effectively managing the Front Desk function and by maintaining resort quality and service standards.
* Supervises a staff of 4 supervisory personnel and 15-20 Guest Services Clerks.
* Performs daily Front Desk functions such as guest check-in and -out, answering phones, completion of shift check-list, processing related transactions, etc.
* Directs owner and guest requests to correct department.
* Responds courteously, efficiently and professionally to guest service requests.
* Performs light administrative duties such as sending and receiving faxes, making copies and sending e-mail correspondence.
* Implements and maintains Front Desk standards, policies and procedures.
* Plans, assigns and directs the work schedules of Front Desk clerks.
* Inventories all Front Desk supplies.
* Completes daily postings and makes revenue drops.

*** This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned.

Minimum Qualifications (job-related skills, experience, and education):

* High School diploma.

* One year of Front Desk experience and 6 months of previous supervisory experience required.

Submit resume to lvb8601@yahoo.com

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