When you’ve decided to pursue a career with MGM MIRAGE®, you’re in great company. After all, seventy thousand exceptional employees must know something. What they know is that MGM MIRAGE and its hotels and casinos are great places to work, they care about their employees and value diversity. MGM MIRAGE is a place where people love what they do and truly respect the people they work with.

To apply for this position please follow the link below:

https://www.hrapply.com/mgmmirage/AppJobView.jsp?link=113746&page=AppJobList.jsp&op=reset

JOB DESCRIPTION:

The GUEST ROOM ATTENDANT will provide AAA 5-Diamond / Mobil 5-Star service to all Hotel and Casino Guests who will be occupying suites and guest rooms at HOTEL32. Qualified candidates will be responsible for the efficient and orderly cleaning and servicing of all assigned suites and guest rooms, including but not limited to, providing excellent service consistent with the property’s core service standards and brand attributes. The GUEST ROOM ATTENDANT will possess the ability to handle multiple activities while maintaining a professional composure with a positive and upbeat personality. Additionally, the GUEST ROOM ATTENDANT will ensure each and every hotel guest is fully satisfied with their suite or guest room and be available to handle guest concerns with professionalism and care.

Specific Job Functions:

Thoroughly cleans and vacuums all assigned rooms daily

· Responsible for all aspects of the room assignment and general cleaning;

Master key acceptance and compliance, cleaning supplies/chemicals, linens, documentation, and housekeeping cart set-up

Dusts and cleans all furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside/outside doors, door ledges, thresholds, cleans and vacuums under beds, desk, tables, and behind night stands

Replaces all missing items, hangers, clocks, ice buckets, liners, hair dryers, brochures, stationary, and other items as assigned

Clean and ensures bathtubs, tub ledges, whirlpools, sinks, vanities, shelves, toilets, bathroom scales, tissue box covers, and soap dishes are spot and dust free and are in excellent condition. Sweep and mop all bathroom floors, dust all light fixtures/lights, makeup mirrors, and lampshades

Provides/arranges cleaning for turndown services and delivers and places turndown amenities in suites and guest rooms

Conducts proper room checks to determine room status and notifies supervisor of status

Follows guidelines of linen usage and supply of each suite and guest room

Notifies Executive Housekeeper or Supervisor immediately of any maintenance, housekeeping, or other existing problems or issues in the suites, guest rooms, or floor in general that would present a guest service issue

Adheres to the room inspection program designed for Guest Room Attendants, Floor Supervisors, Asst. Housekeeper, and Executive Housekeeper

Provides excellent service consistent with property’s core standards as well as standards established exclusively for HOTEL32

Proactively greets, interacts, and assists guests in a professional manner to foster positive and lasting relationships

Proactively seeks to anticipate guests’ needs with a refined level of care and concern ensuring guest satisfaction and follow up

Promotes the property’s outlets and activities and assists guests in securing reservations as it pertains to entertainment, dining, shows, night clubs, table reservations, golf reservations, limo services, spa services, tours, and other services as requested by the hotel guest and management

Knowledgeable and familiar with all hotel services/features/amenities

Practices teamwork, creates a harmonious work environment, and greets fellow employees with courtesy and respect

Takes full ownership of guest concerns/complaints; resolves issues immediately and follows up to ensure guest satisfaction. Involves management in order to follow up in all situations

Communicates with all departments, including but not limited to Guest Relations Specialist, Culinary staff, Housekeeping, Engineering, PBX, Valet, Bell Desk, Room Service, Casino Ops, and VIP Services, in order to fulfill and address any issues or needs requested by the hotel guest or management

Executes all requests made by Guest Relations Specialist, Casino Hosts, Management and Executives

Participate in Corporate Diversity Commitment

Performs other job related duties as assigned

JOB REQUIREMENTS:

Required:

Minimum of 6 months cleaning experience at an AAA or Mobil4 or 5 Diamond Luxury Resort

Knowledge of cleaning equipment, supplies, and chemicals

Working knowledge of specialized Housekeeping services for the most distinguished guest

Positive and upbeat attitude, self motivated, energetic and motivated

Professional appearance and demeanor; groomed in a manner consistent with departmental grooming standards

Multi-task in various situations while maintaining exceptional attention to detail

Assists and resolves guest concerns in a professional and courteous manner; maintaining proper follow through and involving proper channels of management

Confidentiality of guest information and pertinent hotel data at all times

Excellent communication skills; ability to read, write, speak, and comprehend the English language; follow written and/or verbal instructions, provide clear direction/instruction/guidance, and to communicate with other employees, staff, and management

Understands all hotel policies and procedures including the General Rules of Conduct in the Employee Handbook/Departmental Handbook, Health and Safety Regulations, Attendance Policies, updated MGM/MIRAGE policies and procedures and the guidelines of the Collective Bargaining Agreement.

Flexible in working various shifts and hours

High school diploma or similar vocational education and any combination of training or experience that provides the required knowledge, skills, and abilities associated with this position

Ability to walk, stand, move, and work throughout hotel/office area and property including walking up to 2 miles or more and climbing stairs

Transport caddie containing supplies, brushes and rags daily; use correct chemicals for designed surfaces according to OSHA and hotel guidelines

Ability to push/pull a fully loaded Housekeeping cart (up to 150lbs. to 200lbs.) on carpet.

Ability to clean floors and items at floor level; tolerate presence and/or use of chemicals; cleaners and solvents

Ability to communicate directly, telephonically/electronically and by transcription with guests, general public, management, and staff

Ability to maintain a neat, clean, and well-groomed appearance (please see Monte Carlo Appearance guidelines as well as Departmental Guidelines)

Responsible for adherence to health, fire and safety regulations, identify potential safety hazards and report such to Security and Management

Provides instruction and/or guidance for guest/employee safety evacuation/emergency situations

Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other staff members Ability to walk, stand, move, and work throughout hotel/office area and property including walking up to 2 miles or more and climbing stairs.

Ability to communicate directly, telephonically/electronically and by transcription with guests, general public, management, and staff

Ability to maintain attendance in accordance with Monte Carlo standards

Preferred:

Fluency in another language along with awareness of non-American customs and cultures

One or more years experience in a similar luxury hotel/casino environment

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