1. OVERALL RESPONSIBILITIES:

To ensure that the staff delivers superior customer service, profitably operates the center and maximizes usage to the center’s full potential. To strategically plan and operate the café and catering unit to ensure long-term profitability and client satisfaction

2. WORK RELATIONSHIPS:

Reports to: District Manager

Supervises: Executive Chef, Sales and Marketing Manager, Operations Manager

Interfaces: Sales and Marketing Manager, Planning Department, Services Department, Audio Visual Department, Food Services Department , Guests, Client Personnel

3. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

A. Manage the overall operations of the center to include all aspects that would ensure a successful environment for café and catering events.

B. Manage all financial aspects of the center to ensure accurate and timely reporting and that all goals and budgets are maintained.

C. Provide accurate, timely and reasonable explanations for any expenditure of company funds, whether for reimbursement or payment for materials.

D. Develop Quarterly Action Plans to complete projects that improve center services and customer satisfaction based on overall yearly initiatives.

E. Conduct monthly one on one meetings with leadership staff to enhance communication, departmental effectiveness and customer satisfaction.

F. Work closely with onsite client to ensure the goals of company and the client are exceeding expectations.

G. Conduct all weekly staff meetings.

H. Must effectively plan and communicate to all departments the expressed needs of the customer.

I. Oversee all aspects of WPC at the Springs Preserve , Foodservices, Sales and Marketing, Catering Planning.

J. Work with all onsite vendors to ensure that the facility is maintained and operated constantly, ensuring high customer satisfaction appearance.

K. Train, develop and recruit effectively all WPC staff.

L. Answer and manage all Human Resource items related to staff.

M. Complete, review and analysis all weekly, monthly, quarterly and yearly reports.

N. Maintain a constant relationship and communication channel with the WPC corporate office and support team.

O. Adhere to all policies and procedures as set forth in the employee handbook.

P. Report to work as scheduled in business attire.

4. REQUIRED JOB QUALIFICATIONS:

A. Ability to interact with customers client and WPC staff in a professional and pleasant manner on a daily basis.

B. Ability to manage and mentor a diverse work force.

C. Knowledge of financial reporting and ability to operate in a P&L environment.

D. Basic knowledge of Audio Visual Equipment.

E. Knowledge of Microsoft Office, to include: PowerPoint, Excel, Word, Outlook Mail & Schedule, and the Internet.

F. Excellent organizational and administrative skills with the ability to prioritize tasks. Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.

G. Knowledge of all fax, message, and mail procedures in order to service our potential, past, and/or present guests.

Notes:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Mathematical Skills:

Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume measurement, and ability to make change.

Language Skills:

Ability to read and comprehend simple instructions, recipes, production sheets, temperature logs, safety rules, MSDS Sheets. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, talk or hear, and taste or smell. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions and moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration.

All employees are responsible for maintaining a hazard free environment for themselves and our customers. All employees are required to wear personal protective equipment (goggles or eyewear, gloves and aprons) when handling chemicals or other hazardous substance or when assisting in first aid.

Employees may be required to use certain mechanical, electric, sharp, heat producing, and other potentially dangerous equipment while performing job responsibilities. Employees will be instructed in the proper use, function and maintenance of all kitchen related equipment. See your supervisor for specific training procedures.

The Compass Group promotes an environment free of discrimination and open to communication between all Compass Associates. Compass has an Open-Door Policy. If you have any questions direct them to your immediate supervisor. If you have a grievance, which cannot be satisfied by your immediate supervisor, you may contact your District Manager, Regional Director, or the Human Resources Department at 1-800-BE-AWARE.

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