Front Desk Agent (Las Vegas)
24/7 Resort
Must be able to work all shifts
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Assign rooms and keys and create reservations
Prepare bills and collect payment/deposits for visit
Advise guests to use in room safe for all valuables, instruct on usage
Provide suggestions of places to visit, eat, and shop.
Explain all transportation options
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction within a timely manner and maintain daily log
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain working knowledge of all emergency procedures and correct radio etiquette
Cooperate with Marketing Department
Fill-in for PBX when needed
Maintain complete knowledge of:
a) All resort facilities/services
b) All guest room layouts, bed types, and decor
c) Room availability for any given day.
d) Restricted dates, rates and room types.
e) All room rates, packages and promotions.
f) Specific arrangements between resort and travel agencies
Access all functions necessary for job efficiency of the computer system.
Set up work station with necessary supplies and resource materials.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Ascertain callers’ needs through open-ended questions.
Accommodate special requests if available and designate such in system.
Provide bellman help if requested
Contact other departments via radio, phone when requested
Work directly with Loss Prevention when needed
Monitor and respond to all emergency situations
Perform an audit at the end of every shift
Any other duties deemed necessary by supervisor/manager
Drug test will be required.
No phone calls or walk-ins will be accepted.
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Posted: December 31st, 2009