24/7 Resort

Must be able to work all shifts

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Assign rooms and keys and create reservations

Prepare bills and collect payment/deposits for visit

Advise guests to use in room safe for all valuables, instruct on usage

Provide suggestions of places to visit, eat, and shop.

Explain all transportation options

Maintain positive guest relations at all times.

Resolve guest complaints, ensuring guest satisfaction within a timely manner and maintain daily log

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Maintain working knowledge of all emergency procedures and correct radio etiquette

Cooperate with Marketing Department

Fill-in for PBX when needed

Maintain complete knowledge of:

a) All resort facilities/services

b) All guest room layouts, bed types, and decor

c) Room availability for any given day.

d) Restricted dates, rates and room types.

e) All room rates, packages and promotions.

f) Specific arrangements between resort and travel agencies

Access all functions necessary for job efficiency of the computer system.

Set up work station with necessary supplies and resource materials.

Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.

Ascertain callers’ needs through open-ended questions.

Accommodate special requests if available and designate such in system.

Provide bellman help if requested

Contact other departments via radio, phone when requested

Work directly with Loss Prevention when needed

Monitor and respond to all emergency situations

Perform an audit at the end of every shift

Any other duties deemed necessary by supervisor/manager

Drug test will be required.

No phone calls or walk-ins will be accepted.

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